Privacy Policy for Clients
Your privacy and data security are important to us.
How We Collect Information
We collect information directly from you via forms, consultations, and any communication with our staff. Data is gathered only as needed for requested services.
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→Personal details you provide on forms
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→Information shared during consultations
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→Client communication records
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→Usage analytics from our website
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→Billing and payment details if applicable
We do not collect unnecessary information and all client data is handled with strict confidentiality and in accordance with Australian privacy laws.
How We Use Your Data
Information is used to provide our services, respond to requests, improve communication, and comply with regulatory obligations. We never sell your information.
Data may be shared with trusted partners only when strictly necessary to deliver our services, or when required by Australian law.
Your Rights and Choices
You have the right to access, correct, or delete your data, subject to legal and service-related requirements. We are committed to supporting your privacy choices.
Access Rights
Request copies of your personal information held.
Correction Rights
Request correction of any inaccurate personal data.
Erasure Rights
Request that we delete your personal data.
Data Portability
Receive your data in an accessible format.
When We Share Information
Information may be disclosed to legal, regulatory, or auditing authorities where required.
We ensure third parties entrusted with information uphold the same privacy standards as our organization.
How We Secure Your Data
Technical and organisational measures are in place to protect your information against unauthorised access or misuse, with regular reviews to maintain high standards.
We restrict access to only those staff who require information to perform their roles effectively.
Contact Our Privacy Team
Address: 17 Gould Road, Herston, QLD 4006 Australia
Phone: +61-2-3398-2253
Email: content@shephorusel.com